Effective Date: January 1, 2026

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SOR Skin ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you interact with our website, place orders, engage with our content, or otherwise use our services (collectively, the "SOR Skin Experiences").

This Privacy Policy is prepared in line with the Jamaica Data Protection Act, 2020, and reflects best practices commonly used by leading beauty and skincare brands.

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Who We Are and How to Contact Us

SOR Skin is the data controller responsible for your personal data.

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at info@sorskinja.com

We encourage you to contact us first if you have any concerns regarding how your data is handled.

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About This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or how we process personal data. Any updates will be posted on this page with a revised effective date.

Our website may contain links to third‑party websites or social media platforms. If you follow those links, please note that those third parties operate under their own privacy policies, and we are not responsible for their practices.

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Information We Collect

The personal data we collect depends on how you interact with SOR Skin. This may include:

• Identity Data: Name and account details (if applicable)

• Contact Data: Billing address, shipping address, email address, and phone number

• Financial Data: Limited payment information required to process transactions (payments are processed securely by third‑party payment processors and are not stored by us)

• Transaction Data: Order history, payment status, returns, and customer service interactions

• Technical Data: IP address, browser type, device information, time zone, approximate location, and usage data

• Usage Data: Information about how you use our website and services

• Marketing & Communications Data: Your preferences in receiving marketing from us

We may also collect aggregated or anonymized data that does not directly identify you. If such data is combined with personal data, it will be treated as personal data in accordance with this policy.

We do not intentionally collect sensitive personal data. If such data is ever required, we will inform you and apply additional legal safeguards.

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How We Collect Your Personal Data

We collect personal data through:

• Direct Interactions: When you place an order, create an account, subscribe to marketing communications, complete forms, leave reviews, or contact us

• Automated Technologies: When you browse our website, we may automatically collect technical data using cookies and similar technologies

• Third Parties: Including payment processors, analytics providers, delivery partners, and marketing platforms

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How We Use Your Personal Data

We use your personal data only where permitted by law, including:

• To process and fulfill orders, payments, refunds, and deliveries

• To manage customer accounts and provide customer support

• To communicate with you about orders, updates, or changes to our policies

• To personalize and improve your experience on our website

• To analyze website usage and improve our products and services

• To send marketing communications where you have opted in

• To prevent fraud and protect our business

• To comply with legal and regulatory obligations

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Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract with you

• Compliance with legal obligations

• Your consent (which may be withdrawn at any time)

• Our legitimate business interests, provided they do not override your rights

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Marketing Communications

If you opt in, we may send you marketing communications about new products, promotions, or updates. You can unsubscribe at any time by using the link in our emails or by contacting us directly.

Opting out of marketing communications does not affect essential service-related messages such as order confirmations.

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Cookies

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What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help the website function properly and improve your browsing experience.

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How We Use Cookies

We use cookies and similar technologies to:

• Enable essential website functionality

• Remember your preferences

• Analyze website traffic and performance

• Improve and personalize your experience

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Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

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Sharing Your Personal Data

We do not sell your personal data.

We may share your data with trusted third parties only where necessary, including:

• Payment Processors: Stripe and PayPal, to securely process payments

• Shipping and Fulfillment Providers

• Website Hosting, Analytics, and IT Service Providers

• Marketing and Communication Platforms

• Legal, Regulatory, and Professional Advisors, where required

All third parties are required to protect your personal data and use it only for authorized purposes.

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International Data Transfers

Some of our service providers may process data outside of Jamaica. Where this occurs, we take reasonable steps to ensure your personal data is protected in accordance with applicable data protection laws.

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Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. While no online transmission is completely secure, we use industry‑standard safeguards to protect your information.

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Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.

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Children’s Privacy

SOR Skin’s website is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it.

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Your Rights

Under applicable data protection laws, including the Jamaica Data Protection Act, 2020, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your personal data (subject to legal obligations)

• Object to or restrict processing of your data

• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details above. We may request verification of your identity before fulfilling your request.

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Changes of Purpose

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider another compatible purpose. Where required by law, we will notify you and explain the legal basis for any new processing activity.

By using our website, you acknowledge that you have read and understood this Privacy Policy.